Performance-Based Training
The BRC Academy has teamed up with the Pinnacle Performance Company, a ground-breaking Performance-Based Training® business working with professionals all over the world to offer Performance-Based Communications Skills development. The Pinnacle Method is a unique and innovative learning system that leverages their acclaimed Performance-Based Communication Skills to empower delegates to clearly and concisely deliver their message with purpose. Through a series of customized, interactive simulations and a detailed focus on delivery, their video intensive training will instantly help delegates become a more confident, credible and compelling communicator.
Course offerings from the BRC Academy
Performance Based Communication Skills for Retail Leaders
Through their acclaimed Performance-Based Training methods; practical simulations and exercise driven curriculum, participants will become a more engaging and influential communicator. Regardless of the forum, role, skill level or content, your audience will walk away understanding the key points of your message and why it is important to them.
After participating in this workshop, you will be able to:
- Engage an audience immediately
- Build self-confidence
- Establish instant credibility
- Control any audience at any time
- Communicate a clear and concise message
- Create a positive lasting impression
- Overcome speech anxiety and nervousness
- Influence key decision makers
- Improve active listening skills
Pinnacle Training – Performance Based Communication Skills for Retail Leaders
October 24-25, London. Cost £950.
A discount of 10% will be applied to the above costs if you book by the 7 September 2012.
To enquire about these, please contact training@brctrainingacademy.com
To find out more about Pinnacle, please visit www.pinper.com
High Impact Communication and Presentation Skills for Retail Sales Personnel
Utilising practical simulations and exercise driven curriculum, this presentation skills workshop will help participants transform their communication style in order to become a more engaging and influential presenter.
Regardless of your skill level, experience or material, your audience will walk away understanding the key points of your message and why it is important to them.
After participating in this workshop, you will be able to:
- Overcome speech anxiety and nervousness
- Establish instant credibility and confidence
- Keep an audience engaged from beginning to end
- Communicate a clear and concise message
- Keep presentations on track and on time
- Control tough questions and audiences
- Improve active listening skills
Performance Based Communication for Retail Customer Service Excellence
This exercise-driven workshop is designed for those who interact with customers in the retail environment. Utilising numerous practical simulations, participants will work to improve customer satisfaction by becoming a more supportive, engaging and friendly communicator. By focusing on delivering words with intention, participants will be empowered to consistently exceed customers’ expectations.
After participating in this workshop, you will be able to:
- Implement the Seven Steps to Excellent Customer Service
- Consistently exceed customer expectations
- Sharpen active listening skills
- Learn how to “read” the customer
- Overcome tough questions
- Influence the customer with voice and body language
- Improve the quality and efficiency of customer interaction
To enquire about these, please contact training@brctrainingacademy.com
To find out more about Pinnacle, please visit www.pinper.com