The BRC Retail Academy provides access to consistent, high quality training for retail businesses, their employees and future workforce. The Retail Managers' Development Programme will be delivered by the highly regarded retail management educators Professors Larry Ring and John Strong from the College of William & Mary, Williamsburg, Virginia. All other courses offered through the Retail Academy are delivered by leading industry experts.
Retail Managers' Development Programme
This comprehensive programme has been designed to allow delegates to maximise their effectiveness by gaining an understanding of:
- their organisational culture
- their behavioural preferences
- the behaviour of others
The programme is divided into three 3-day modules delivered over the period of a year.
There is a strong emphasis on experiential learning and behavioural change and each module contains exercises and simulations to reinforce these changes.
The real value in this programme lies in the time span covered by the four modules, allowing delegates not only to practice their newly acquired skills but also to develop and implement WIPS (Workplace Improvement Schemes) back on the shop floor. Delegates will be encouraged to share their experiences with their group to enrich their learning.
Who should attend?
- First Line Managers/Supervisors
- Department Managers
- Store Managers Regional Managers
These programmes will also run as stand-alone modules and can be specifically tailored to meet your in-house needs.
Module 1 - Managerial Effectiveness
This course has been designed to allow both existing and prospective managers the opportunity to explore some of the issues that leaders and managers face in a modern retail environment. With ever increasing demands and diminishing resources today’s managers are expected to perform under increasing pressure making mastery of areas such as:
- time management and prioritisation,
- performing under pressure,
- negotiation skills
- problem solving
- effective meetings
- understanding the impact of your behaviour on others
Module 2 - Managing People and Objectives
In this programme we explore the difference between managing and leading teams and investigate some of the tactics needed to deal with others in order to achieve results in a way that avoids conflict and damaging relationships. Understanding the motivational needs of your team and setting clear objectives can have a real impact on turnover and business performance.
- Understanding leadership – situational leadership
- Organisational profiles
- What makes a good team – Belbin’s team roles
- How to motivate individuals
- Setting SMART objective
- Development cycles – coaching and mentoring
Module 3 - Managing Communications
In today’s fast paced business environment, the management of communication is an increasingly important part of a manager’s role. This interactive course will enable participants to become more effective communicators by understanding their own communication styles and the impact they have on others be it one-to-one discussions, influencing both upwards and down or managing customer complaints.
- Effective communication – Assertiveness
- Decoding body language
- Active listening
- Giving and receiving feedback
- Sources of conflict – how to manage and resolve
- Successful delegation
Please contact firstname.lastname@example.org for further information.
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If you are interested in any of these training programmes, please email email@example.com